Frequently Asked Questions

Do I need a doctor’s referral to see a physiotherapist?
No referral is needed. Some extended health plans may require one for reimbursement, so it’s a good idea to check your coverage—we’re happy to help if you’re unsure.

What should I expect at my first visit?
Your first session includes a detailed assessment, initial treatment, and a plan tailored to your goals and lifestyle.

What should I wear?
Comfortable clothing that allows movement and access to the area being treated (e.g., shorts for knee issues, tank top for shoulder).

Do you offer direct billing?
Yes, we offer direct billing to many extended health plans. Coverage depends on your individual policy.

What if my insurance doesn’t cover everything?
Any remaining balance can be paid at the clinic.

How many sessions will I need?
It depends on your injury and goals. We’ll outline a clear plan after your assessment so you know what to expect.

Will physiotherapy hurt?
Treatment is tailored to you. Some techniques or exercises can feel challenging, but we work within your comfort level and adjust as needed.

Can I stay active during treatment?
Usually, yes. We’ll guide you on what activities to continue, modify, or avoid so you can keep moving safely.

Do you treat sports injuries?
Yes—whether it’s skiing, biking, golf, volleyball, or pickleball, we help you recover and return to your activity safely.

Can physiotherapy help even if I’m not injured?
Absolutely. We offer prehab and performance sessions to help prevent injury and improve strength and movement. Coverage for these goals varies between plans.

Do you treat kids or older adults?
Yes, we work with a wide range of ages—from active kids and teens to older adults looking to stay mobile and independent.

What if I need to cancel or reschedule?
We ask for at least 24 hours’ notice to avoid a cancellation fee. Please contact us as soon as possible if you need to make a change.